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Customer Zone

Privacy Policy

We understand the importance of our legal and moral responsibility in respecting your privacy and appropriately taking care of any personal data we may hold about you.

If you have any queries regarding personal data held by Technicare Solutions, please get in touch with our Data Protection Officer by using the details on our contact us page or emailing You can also contact our Data Protection Officer to ensure your personal data is up to date and relevant.

About our Privacy Policy

In line with the General Data Protection Regulation (GDPR), the following policy explains how we collect, store and use personal data when:

  • You visit the Technicare Solutions website –
  • You enter into a dialogue or transaction with us
  • We are processing data in accordance with the services we provide

This policy only covers your personal identifiable information on this and other Technicare Solutions websites and personal data that we process. Throughout our website, there are many links to third party sites beyond our control and we suggest that you always check the privacy policies of these sites before using them.

This policy does not cover the personal data processing activities of anyone for whom we process personal data as a data processor, i.e. in accordance with their instructions (more information can be found on this below).

By visiting this or our other websites, and in providing any personal data about yourself to us, you are confirming that you have read, understood and accept our policies and practices. If you are at all uncertain about any aspect of our policies and practices, please contact our Data Protection Officer and refrain from using this website and our other website owned by the Technicare Solutions Ltd.

How we use your personal information

Collecting very specific, relevant personal data is a necessary part being able to provide you with any services you may request from us or in providing services to our customers.

  • We only use your personal data for the legitimate purpose for which it was collected in a fair, secure and transparent manner.
  • We will never use your personal data for any other purpose unless you have clearly agreed to it, or it is necessary for legitimate interests.
  • We do not sell or rent personal data to third parties.

When we hold or use your personal data as a data controller, we provide you with our privacy notice which sets out in detail how your personal data may be used and the reasons for these uses, together with details of your rights. 

Providing a Privacy Notice

Where we collect personal data from you directly, we’ll provide this privacy notice at the time we collect the personal data from you.  Where we receive your personal data indirectly, we will provide this privacy notice when we first contact you or within a month, whichever is earlier.

We will only provide this privacy notice to you once, typically at the start of our relationship with you as a data controller. If this privacy notice is updated, we’ll provide you with details of the updated version. Copies of our current privacy notices for customers and suppliers can be requested from our Data Protection Officer.

Protecting your Privacy

Technicare Solutions is committed to respecting your privacy and safeguarding your personal data. We always aim to treat personal data with respect, keeping it safe and secure.  We do not sell or rent personal data to third parties.

What personal data do we collect?

You will be asked for personal data such as your name, address and email address when you register, make an enquiry or order products and services from us.

Where appropriate, we use your personal data to:

  • Enter into, or perform, a contract or arrangement.
  • Comply with a legal duty.
  • Remember your preferences e.g. opting out of marketing communications, or for our own legitimate interests (such as marketing, internal record keeping, market research or to improve our products or services) - provided your rights don’t override these.

This may include:

  • Providing you with industry related news/research reports.
  • Letting you know about our new products and services in which you may be interested.
  • Informing you about changes and improvements to our products and services and to this website.
  • For profiling and internal research purposes.

More details will be included in the privacy notice provided to you about the processing of your personal data.

Keeping your data secure

We employ a variety of technical and organisational measures to keep your personal data safe and to prevent unauthorised access, use, or disclosure of it.

We take all appropriate steps to protect the security of your personal data.

Rights regarding accessing your personal data

Under GDPR, it is your right to request access to the data we hold about you if desired.

If you wish to do this, please submit a request to FAO: Data Protection Officer, Technicare Solutions Ltd, Grange Farm House Lutley Lane, Hayley Green, Halesowen, England, B63 1EZ or by email to

We will:

  • Tell you whether any of your personal data is being processed by us.
  • Provide a description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations.
  • Provide you with a copy of your personal data and, where available, the source of the data.
  • Act within the prescribed 1-month period allowed, however, should the request involve complicated data flows across multiple systems, this time period could be extended, but we will always contact you at the point a request is raised to confirm timescales.

The right to be forgotten

You also have the right to have your personal data either erased or anonymised, which is commonly referred to as the right to be forgotten. 

To submit a request, please contact The Data Protection Officer, Technicare Solutions Ltd, Grange Farm House Lutley Lane, Hayley Green, Halesowen, England, B63 1EZ or email

We will

  • Assess what, if any, of your personal data is covered by the right to be forgotten.
  • Explain to you the reasons for any personal data held by us not being subject to the right to be forgotten, for example where its retention is required by law.

If you wish to invoke any of the other rights that you may have in relation to your personal data, for example rights to rectification, right to restrict processing, right to portability, right to object to processing and the right to object to automated decision making then you can only do so to the data controller.  We may not always be the data controller of your personal data, so you may not always be able to invoke these rights against us.

Differentiating Data Controllers and Data Processors

We also process data on behalf of third parties acting as a data processor. This means we are only processing data in accordance with the instructions of one of our customers (the data controller). In these instances, we do not process your personal data.

This distinction is important as you have certain rights in relation to your personal data (for example, the right to be forgotten), but these rights can generally only be exercised against data controllers.

Where we process your data on behalf of a third party, the third party are the data controllers and should provide you with a privacy notice regarding processing your personal data, alongside any processing to be carried out by Technicare Solutions on their behalf.

If you are unsure whether we are acting as a data processor or data controller in your instance, please get in touch with our Data Protection Officer and we’ll endeavour to provide details of the appropriate data controller to contact.

Transfer of data

We only currently store personal data within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA, we will take steps to make sure there are adequate levels of privacy protection and you will be notified of this within your privacy notice.

How we use data for marketing

Opting-in or out of marketing communications

You can opt-in and opt-out of receiving email communications alerting you to news and offers at any time. To do this, simply email

Online advertising

We use Google AdWords Remarketing to advertise Technicare Solutions products and services across the Internet.

This works by placing a cookie in your browser which allows AdWords Remarketing to display relevant adverts tailored to you based on your activity on the Technicare Solutions website.

The cookie does not in any way identify you or give access to your device.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.

You can also opt out of any third-party vendor's use of cookies by visiting:


In order to provide you with the optimal experience on the website, we need to place small text files, or 'cookies', on your computer.

Cookies used on the website:

  • We mainly use ‘session’ cookies which only exist for the time you’re using the site. They’re used to perform functional tasks such as remembering that you are logged in as you move from page-to-page, or to pre-load your personal details into forms.
  • We also track cookies anonymously to fuel our site analytics and learn how to improve your experience of the website and hone the relevance of our products and services.
  • It’s essential to use cookies within marketing emails to track open rates and other performance indicators – again, so that we can continually improve the relevance of the communications you receive.

You can set your browser to reject all cookies. If you do this, please keep in mind that certain areas of this website may not be able to function as designed. We recommend choosing a browser setting that rejects third-party cookies but continues to allow benign, functional ones that power some elements of the website.

You can find more information about the individual cookies we use and the purposes for which we use them by contacting


Technicare Solutions and all other brand logos and contents of this website (including text, design and graphics) are unregistered trademarks and copyrighted materials of Technicare Solutions Ltd. All rights are reserved.

Changes to this policy

This Privacy Policy may change at any time, so you may wish to check it each time you visit our website. This policy was last updated on 1st July 2021.

Contact with Technicare Solutions

All communications regarding Information Security and Data Protection should be directed to our Data Protection Officer. To get in touch, email or use the details on our contact us page – clearly marking any communication FAO: Data Protection Officer. 

Subject Access Requests or requests to invoke other rights can also be sent to this address or sent direct to